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[title text=”RETURNS & REFUNDS” tag_name=”h6″ color=”primary”]
Returns & Refunds Policy
At Container Concepts Australia, customer satisfaction is our priority. We are committed to supplying premium shipping containers, modular buildings, portable offices, and custom container solutions that meet the highest quality standards. Please review our Returns & Refunds Policy below.
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Customer Satisfaction
We are committed to providing quality products and professional customer service throughout your purchase.
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Fair & Transparent Policy
Our returns process is designed to be clear, fair and compliant with Australian Consumer Law.
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[title text=”Eligibility for Returns”]
- Standard stock items may be eligible for return if unused and in their original condition.
- Returns should be requested within 14 days of delivery.
- Proof of purchase is required for all return requests.
- Products must not have been modified, damaged, or misused after delivery.
- Customers are responsible for arranging return transport unless otherwise agreed.
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[title text=”Non-Returnable Items”]
- Custom-built container conversions.
- Modified containers manufactured to customer specifications.
- Products showing signs of misuse or accidental damage.
- Items sold as clearance or final sale unless required by Australian Consumer Law.
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[title text=”Refund Process”]
- Contact our customer support team with your order details.
- Our team will assess your request and may request photographs or additional information.
- If approved, return instructions will be provided.
- Once the returned product has been inspected, we will notify you of the outcome.
- Approved refunds will be processed using the original payment method where possible.
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Delivery Costs
Delivery charges are generally non-refundable unless the return results from our error or a product fault.
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Damaged Deliveries
Please inspect your delivery upon arrival. Report any visible damage or shortages as soon as possible so we can assist promptly.
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[title text=”Australian Consumer Law”]
Nothing in this Returns & Refunds Policy limits or excludes your rights under the Australian Consumer Law (ACL). Where a product has a major failure or does not meet applicable consumer guarantees, you may be entitled to a repair, replacement, or refund as provided by law.
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2500+
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Projects Delivered
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1800+
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Happy Clients
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25+
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Years Experience
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100%
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Nationwide Delivery
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