RETURNS & REFUNDS

Returns & Refunds Policy

At Container Concepts Australia, customer satisfaction is our priority. We are committed to supplying premium shipping containers, modular buildings, portable offices, and custom container solutions that meet the highest quality standards. Please review our Returns & Refunds Policy below.

Customer Satisfaction

We are committed to providing quality products and professional customer service throughout your purchase.

Fair & Transparent Policy

Our returns process is designed to be clear, fair and compliant with Australian Consumer Law.

Eligibility for Returns

  • Standard stock items may be eligible for return if unused and in their original condition.
  • Returns should be requested within 14 days of delivery.
  • Proof of purchase is required for all return requests.
  • Products must not have been modified, damaged, or misused after delivery.
  • Customers are responsible for arranging return transport unless otherwise agreed.

Non-Returnable Items

  • Custom-built container conversions.
  • Modified containers manufactured to customer specifications.
  • Products showing signs of misuse or accidental damage.
  • Items sold as clearance or final sale unless required by Australian Consumer Law.

Refund Process

  1. Contact our customer support team with your order details.
  2. Our team will assess your request and may request photographs or additional information.
  3. If approved, return instructions will be provided.
  4. Once the returned product has been inspected, we will notify you of the outcome.
  5. Approved refunds will be processed using the original payment method where possible.

Delivery Costs

Delivery charges are generally non-refundable unless the return results from our error or a product fault.

Damaged Deliveries

Please inspect your delivery upon arrival. Report any visible damage or shortages as soon as possible so we can assist promptly.

Australian Consumer Law

Nothing in this Returns & Refunds Policy limits or excludes your rights under the Australian Consumer Law (ACL). Where a product has a major failure or does not meet applicable consumer guarantees, you may be entitled to a repair, replacement, or refund as provided by law.

2500+

Projects Delivered

1800+

Happy Clients

25+

Years Experience

100%

Nationwide Delivery